Return & Refund Policy

Cancellation and Return Policy

Cancellation Before Shipment:
If your order or item(s) have not been shipped yet, you can cancel by contacting our customer support team at info@innateonline.com or calling us at +91-70874-70875. The order will be cancelled, and the refund processed to your original payment method within 24-48 business hours of your cancellation request.

Cancellation After Shipment:
If your order has already been shipped but not yet delivered, please contact our customer support at info@innateonline.com. We will guide you through the process, and your refund will be initiated once the shipment is returned.

Returns

Can I Return Something I’ve Purchased?
Yes, you can return an item for store credit, exchange, or a refund. We offer a 14-day return policy from the date of purchase. Before returning any goods, please contact us at info@innateprofessional.com.

Note: Returns for discontinued items are not accepted.

Change of Mind:
If you change your mind, the product must be returned in brand-new condition—unopened, unused, and in its original packaging. Please note, return shipping costs for change-of-mind returns are not covered by us.

Damaged, Incorrect, or Missing Items:
If your order arrives with visible damage or leakage, take a photo and refuse the parcel. Email the photo and details to info@innateonline.com.

For damaged, incorrect, or missing items, take a photo and contact us within 3 days of delivery at info@innateonline.com. Please keep the item until we’ve spoken to you.

Return Process

Contact Us: Email product details and the reason for your return before sending back any items.
Repackage: Securely repackage the product to avoid damage during return shipping.
Follow Instructions: Our customer service team will guide you through the return process.
Processing: Once received, returns will be processed within 4 business days. We will notify you via email once the process is complete.

Refund Policy
Eligible returns will be refunded within 4 business days of receiving the returned item. Refunds will be issued to your original payment method. It may take 5-7 business days for the refund to reflect in your account, depending on your bank or payment provider.