Cancellation and Return Policy

Cancellation of Order: 

You have the option to cancel your order either before it is dispatched or within 1 hours of placing the order, whichever comes first.
Additionally, partial cancellations or cancelling individual items from the order after it has been placed is NOT permitted. To initiate a cancellation, kindly write to us at info@innateonline.com or drop a message on +91-70874-70875 and submit your request.

For prepaid orders that are canceled within one hour of placing the order on the website, a full refund shall be initiated. The refund process will take approximately 24-48 business hours, only after the cancellation request has been duly processed by our team.
Please note that we cannot accommodate order cancellations after delivery due to hygiene reasons

 

Returns & Replacements Policy

We accept returns or replacements only in the following cases:

• Wrong product delivered

• Damaged product received

• Missing items in the order

To be eligible, please report the issue within 3 days of delivery by emailing us at info@innateonline.com with photos and details.
Do not dispose of the product or packaging until our team has responded.

If approved, you may choose between a refund, exchange, or store credit. The final return must be completed within 14 days of purchase.

 

Important Notes:

• If your parcel arrives with visible damage or leakage, take a photo and refuse the delivery. Email us the details right away.

• Returns without prior communication will not be accepted.

• Returns are not accepted for discontinued products..

 

Refund Policy
Eligible returns will be refunded within 4 business days of receiving the returned item. Refunds will be issued to your original payment method. It may take 5-7 business days for the refund to reflect in your account, depending on your bank or payment provider.