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Return Policy

 

Cancellation and Return Policy

Cancellation before shipment:

If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team at info@innateonline.com or call us on +91-70874-70875. In such cases, the order will be cancelled and the money will be refunded to you within 24-48 business hours after the cancellation request.

 

Cancellation post shipment:

If you wish to cancel an order that has been shipped but has not yet been delivered, please get in touch with our Customer Support team on info@innateonline.com

 

Can I return something I've purchased?

You can receive a store credit, exchange or refund on an item you've purchased. We offer a 14 day return policy from date of purchase.

To ensure your return is as simple and as quick as possible please contact us at info@innateprofessional.com prior to sending your goods back.

We are also are unable to accept returns for discontinued items.

 

Change of mind

If you change your mind, products must be returned in brand new condition. This means they need to be unopened, unused and are in their original condition. Unfortunately, we do not cover the cost of return shipping for change of mind.

 

Damaged or Incorrect/ Missing Item?

If you receive your order and it has visible signs of leakage and damage, we recommend that you that a photo and refuse to accept the parcel. Please send us a copy of your email.

If you have a damaged or incorrect/ missing item Take a photo and contact us within 3 days of delivery at info@innateonline.com Please do not throw the item away until we've had a chance to speak with you. The simple steps to make a return

Let us know! Be sure to contact us with all your product details & send it to us prior to sending back your items. This will help the process to go smoothly and quickly. Repackage your product securely to make sure it arrives back to us safely. Follow the instructions provided by our customer service team. Once we receive your return it will be processed within 4 business days of receipt. We'll email you once the process is complete.