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Free Shipping on prepaid orders

Shipping Policy


Q: How does the delivery process work?

Once our system processes your order, your products are inspected thoroughly to ensure they are in perfect condition.
After they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner.

Our delivery partners then bring the package to you at the earliest possible time. If they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.


Q: How are items packaged?

We package our products in boxes, which are covered in a plastic layer. Each individual product is packaged in bubble wrap while fragile items like bottles are safely secured with additional bubble wrap.
We pride ourselves on the quality of our packaging. Till date, we have received minimal compilations about damaged products due to our packaging

Q: What is the range of locations to which INNATE ships their products?

INNATE ships throughout India! International shortly.

Q: My order has been shipped. Now how can I track it?

Once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is processing your order.

You can track the status of your package 24 hours after your order is dispatched from our warehouse.
Following are some of our trusted courier partners:
Blue dart
Ecom Express
Track on

Q: What is the estimated delivery time?

All orders are dispatched within 24 hours from the time of receipt (excluding Sundays and public holidays).

The estimated delivery time for an order is a minimum of 3–4 business days, and a maximum of 5-7 business days.

Though, we keep 95% of our catalogue in our inventory, certain products need to be sourced directly from the brand itself so that we can live up to our promise of providing fresh, non-expired products.

While we are trying our best to avoid this situation, these products might delay your order.

If you are ordering our products from a Mega Sale event, dispatches may be a bit delayed due to increased volumes. We will aim to dispatch all orders within 5 days of the order date.


Q: My order will be shipped in multiple shipments? What does this mean?

Don’t worry! This is a completely normal situation. This just means that different parts of your order may have simply been shipped from our different warehouse locations. Rest assured, you will only have to pay the shipping or COD charges on the first package you receive.

Q: Are there any shipping charges applicable to my order?

A flat Rs. 100 charge is applied to all COD orders, while there is free shipping for all prepaid orders.


Q: Does INNATE ship outside India?

Unfortunately, INNATE does not ship outside India at the moment. However, we are working on starting international delivery as soon as possible, so stay tuned!